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Avaya IP Phone Avaya IP Office
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Avaya IP Office
IP Office: Simple, Powerful Communications for very small, small and medium sized businesses.

Transform the way you conduct business. Create a seamless engagement experience for your customers and employees regardless of their locations, devices, or applications. Now, you can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya that easily and affordably scales as your communications needs change.

The Avaya IP Office™ Platform (IPO) represents the core of a complete and powerful team and customer engagement solution specifically designed for small and midsize businesses. IP Office is the flagship Avaya solution for small and midsize enterprises. It's a highly modular hybrid solution that provides sophisticated real-time collaboration and unified communications for businesses ranging in size from 3 to 3,000 employees.

IP Office delivers seamless voice, video, unified communications (including unified messaging, mobility, instant messaging, presence), audio, video, and web collaboration, as well as 3rd party desktop application integration like Outlook, Lync, and Salesforce.com. With its ability to run inside a virtual machine, on a dedicated server or appliance, or in a mixed deployment environment, IP Office software offers flexibility and a cost-effective choice.

With over 425,000 systems installed worldwide, IP Office is the leader in unified communications and real-time collaboration for small and midsize businesses.

Phones

For pictures, PDFs, and more information about Avaya IP Office phones, click here

Unified Communications

Unified communications (UC) is the integration of real-time communication services such as instant messaging (IM or chat), Presence (users current status; e.g. available, busy, on phone, etc.), telephony, conferencing, video, call control and details, speech recognition, and integration with other non-real-time data. Unified messaging is also an included subset: voicemail to email options, SMS and desktop faxing. E-TEL can integrate the systems necessary to provide a single unified “experience” for your organization and your users.

      Power User - Stay connected and productive – anywhere, anytime, any device

The ultimate in communications accessibility, Avaya IP Office Power User enables users to be as productive as possible in virtually any circumstances. Whether in the office, down the hall, at home, or on the road, Power User lets key personnel always be responsive to customers and colleagues.

Armed with a laptop, nearly any type of phone, or both, the Power User UC software bundle unifies all your communications to help ensure the most important staff are working at the highest levels of productivity and efficiency at all times.

      Teleworker – Full-time Remote Worker Productivity. As if they were in the office

IP Office Teleworker provides small and medium sized businesses with powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in the office. Teleworker allows you to expand your labor pool by enabling people to work remotely – across the city, across the county, or across the country – with the full array of office phone capabilities. With just a high-speed, Internet connection, remote workers are a seamless extension of the main office, making it easy for customers and colleagues to reach them. Calls flow through the network, can be controlled, managed and analyzed, reducing costs (and eliminating variable phone expenses with limited expense to the employee), and real estate requirements can be substantially reduced.

      Office Worker - Keep productivity high

Associates who are always working in the main office require a unique set of communications tools to ensure they can be as productive as possible at all times. The web browser-based Office Worker solution for IP Office is a single, intuitive PC interface that puts powerful communications tools at your fingertips. throughout the office.

Office Worker helps employees work faster and smarter. That can translate into greater productivity and efficiency and better customer interactions.

      Mobile Collaboration - Tools your group needs to be more effective and productive

For staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker keeps them readily accessible. Wherever they’re working – with clients, between stores/locations, down the hall, in the warehouse, or on the road – Mobile Worker turns any phone (cell or home phone, for instance) into an extension of their office phone, with many of the call handling features available in the office. Staff give out just one phone number – their office number – and calls ring simultaneously on any other designated phone, making it easy for customers, colleagues and vendors to reach them wherever they are.

      Receptionist Software- Efficient and Professional Call Handling

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices and even multiple businesses.

Customer/Member/Patient Service – Call Center Solutions

Organizations that understand how communications can enhance service and increase productivity will appreciate the powerful information E-TEL can add to IP Office with Call Center software, applications, and modules for Management, Supervisors, and Agents.

Every business, from the largest call center to the smallest office, relies on data to gauge progress, make decisions, and organize change. Accuracy and detail are paramount, as the direction of your company depends on the validity and availability of corporate data. You must have confidence in the accuracy and precision of  all your data. E-TEL may not have all the answers, but we can give you unsurpassed accuracy and functionality in your Avaya IP Office and it all starts with:

      Avaya IP Office Customer Service Solution
      Call History and Reporting

Historical call statistics gives your organization insight into how well you are serving your customers, members, and patients

  • You can gather current and historic data and generate over 80 standardized reports to gauge the productivity and performance of any call that every came in to the office. The intuitive browser-based interface offers drag-and-drop simplicity, making it easy to configure, generate and deliver the reports then quickly act upon them.
  • Law Firms, Accounting Firms, any profession with billable hours; Doctor’s offices large and small to track which call types generate the most traffic (i.e. appointments, prescriptions, directions to the office); Service companies of all types to track and account for peak volumes… Account for LD calls, report toll fraud and system abuse, or simply generate current or historical reports for productivity of your departments.

XIMA Chronicall-Fact Sheet.pdf

      Call Recording – Call recording can positively impact customer service and revenue

Selectively retrieve recorded calls – Call recording can positively impact customer service and revenue and it also enables more meaningful training sessions. Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number, and archived to a storage device.

    • Discover new opportunities – Leverage your customer recordings for first-hand information on what your customers want. Confidently create new offers or enhance existing ones to boost your revenue stream and expand market presence
    • Address individual agent needs – Quality checks (through call recordings) can reveal both positive and negative agent performance. This will enable you to correct or reward accordingly
    • Conflict resolution – Replay customer conversations to help resolve customer issues with the facts

XIMA Call Recording-Fact Sheet.pdf

      Custom and Tailored Reports – NO MORE EXCEL SPREADSHEETS!

Easily customized reports to display specific information that is most relevant to the business:

    • Create a caller identification report to see where the most (or fewest) calls originate from (by area code, country code, prefix, etc.)
    • See how many calls have been taken over a period of time, the length of calls, and more
    • Set and adjust thresholds to trigger alarms to suit changing objectives and campaign targets
    • Schedule automatic report delivery in preferred formats Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training (including recording and archiving of calls for later review) and to improve overall business performance.
      Real-Time Monitoring and Agent View

Unprecedented Access to Information – get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports. Through customizable views set by the supervisor, agents can see a wide range of information to help them budget their time based on workload, call queues and agent availability, including number of calls on hold or in progress, lost calls, number of agents logged in/out, and more. When an agent knows that no callers are waiting in queue, he or she can spend more time with customers building relationships, generating more revenue, and enhancing overall customer satisfaction and loyalty. Display vital information, such as calls waiting, answered calls, on large screens throughout the call center so agents get realtime status they can act upon to increase their productivity. [XIMA Realtime PDF]

      CTI - Computer Telephony Integration
CTI is simple to activate, set up, and manage. Third-party, PC-based applications and databases can be used to control telephone services, such as a click-to-call company directory or automatic screen "pops" of a customer’s account status alongside a customer’s call.
Leasing and Financing options

Leasing Avaya’s phone technology not only helps you conserve capital and generate profits—there are also budget and tax advantages for your business. Gain immediate access to the latest equipment and technology, but pay as you go—and sustain your competitive edge. Click to learn more (PDF)

IP Office Video Case studies

      Collaboration
      Case Study TWM
      Case Study Suite Hme
      Case Study Schupp Agency
      Easy to Grow

Click here to Learn More

Avaya IP Office Highlights:

Phones available on the IP Office

Avaya Office -
The Complete Brochure

Save money with the free IP Office audio Conference Bridge built in

More IPO info:

Professional Contact Center

 

 

 
 
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Email: info@E-TELsystems.com

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