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Avaya Aura

Avaya Aura is a breakthrough in business communications — Avaya’s core, high-performance, communications platform supporting mid to large enterprises, enabling unified communications, on-demand collaboration and customer service — faster, with less complexity and at lower cost — anywhere in the world. Avaya Aura brings together award‑winning Avaya real‑time communications performance and reliability with a revolutionary, enterprise‑wide Session Initiation Protocol (SIP) architecture, plus the instant detection of each user’s presence across devices and applications. Communications applications and services are implemented once and made available across the business. Simpler deployment and streamlined provisioning, plus leaner hardware and enterprise-wide dial plans, all drive down costs and complexity. And Avaya Aura is easy to acquire with two pre-packaged software editions, each one based on simple, per user licensing.


For pictures, PDFs, and more information about Avaya Aura phones, click here

Aura Architecture - The Converged Infrastructure portfolio

Unified communications (UC) is the integration of real-time communication services such as instant messaging (IM or chat), Presence (users current status; e.g. available, busy, on phone, etc.), telephony, conferencing, video, call control and details, speech recognition, and integration with other non-real-time data. Unified messaging is also an included subset: voicemail to email options, SMS and desktop faxing. E-TEL can integrate the systems necessary to provide a single unified “experience” for your organization and your users.

      Avaya Aura Communication Manager

The Foundation of your Enterprise Telephony Solution.


Communication Manager is a comprehensive software foundation for real time voice and video communications. More than 700 services for unified communications, including mobility, contact center, messaging, auto attendant, advanced conference calling and E911.

Armed with a laptop, nearly any type of phone, or both, the Power User UC software bundle unifies all your communications to help ensure the most important staff are working at the highest levels of productivity and efficiency at all times.

      Avaya Aura Session & System Manager

A revolutionary, simple, and intuitive management solution for Avaya Aura SIP based architecture

Session Manager

Systems Manager

System/Session Manager provides an integrated solution that leverages customer data and programming across Avaya Aura, helping enterprises implement and maintain optimal results for their communications and business collaboration solutions.

It is a common management framework that optimizes centralized management functions for provisioning, operations and fault/ performance monitoring.

      Avaya Aura – Servers & Gateways

Extend the power of the converged network across your enterprise to help you triumph over the bottom-line realities of business: the need to drive revenue, reduce costs, redeploy resources and serve customers better every day.
Communication equals a competitive advantage. Today’s enterprise is changing. As organizations enter new markets, open branches closer to customers and introduce remote work options, they become increasingly distributed and mobile. Yet more than ever they must run lean while gaining full value from every resource.

      Avaya Aura – Midsized enterprise

Avaya Aura® Solution for Midsize Enterprise meets the specific needs of today’s midsize organization for a unified communications solution on a consolidated server that supports communications, messaging, conferencing and extends collaboration, video and more.

Aura Unified Communications

Unified communications (UC) brings together disparate communications technologies that exist in business environments today. With UC an enterprise can maximize the full power of their network, significantly cut costs, and grow communications far beyond voice using next generation technologies and applications that enable enhanced business agility, competitive differentiation, and customer loyalty.

These applications include voice and video telephony, presence, conferencing, collaboration, voice and video mail, instant messaging, email, calendaring, and contacts.

Although many businesses use these applications, the applications are functioning as separate technologies, largely independent of one another and unable to leverage each other’s capabilities. With UC the boundaries between modes of communication blurr, both technically and functionally. When aligned with clearly defined business processes, a UC solution can provide significant benefits for your business.

      Avaya’s All-Inclusive one - X® Products

Availability anytime, anywhere on any device

  • Extending the benefits of Unified Communications to the business and beyond: giving users anywhere access to easy-to-use tools for highly productive collaboration
    • one-X Communicator
    • one-x Portal
    • one-X Mobile
    • Receptionist Console


Avaya Aura Contact Center Solutions – the best in the world

In today’s environment market circumstances and customer needs are constantly evolving. Consumers today are demanding more efficiency and immediate responses in every interaction with product and service vendors. With an ever growing selection of goods and services, consumers expect service providers to be more aware, attentive and responsive to their needs. If these needs are not met, they will simply move on to the next provider.

To address these mounting challenges, many companies have invested in the very best – Avaya’s robust contact center solutions, which are designed to consolidate organizations’ customer-facing activities across all channels. Now it’s time to make the most of this investment.

Avaya Contact Center Control Manager delivers seamless integration and centralized administration to Avaya’s versatile and powerfully managed Contact Center Suite such as Avaya Call Center Elite, Business Advocate, Avaya Communication Manager (CM), Interaction Center, Contact Center Express, Intelligent Customer Routing, Proactive Contact, Call Management System, Voice Portal/Integrated Response, Work Force Optimization, and Application Enablement Services.

      One-X Agent

Advanced contact handling, on-demand access, and immediate access to experts


Avaya one-X Agent is a contact center agent desktop that gives agents the tools they need to provide a superior customer experience, whether they’re working in a headquarters location, in a branch office or home office.

      Avaya Contact Center Control Manager

A Uniquely Powerful Management Foundation


Avaya Contact Center Control Manager complements Avaya’s Aura Communication Manager with a range of functionality and operationally-oriented administration tiers, effectively streamlining management of all Avaya contact center operations, and enabling organizations to consistently ensure real-time response to even the most demanding customer needs.

      Social Media Manager

Capture, create, classify, customize


Social Media Manager effectively becomes a focal point for all your social customer interactions, helping you elevate the customer experience across the board and quickly identify sales and service opportunities.

      Proactive Outreach

Make the Most of Outbound Customer Contact


Does your outbound dialer link to your business systems? Are you able to provide your customers with information that is relevant to them the moment it becomes available? Can you give your customers the ability to act immediately on the information provided? Avaya Proactive Outreach lets you do all of that – giving relevant information to your customers, the way they want to receive it so they can react to it immediately. And your agents can close cases more quickly. The result: your customers are more satisfied and your customer service processes are more efficient.

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Phones available on Avaya Aura
Why should I upgrade my Legacy Avaya/Lucent system? (PDF)
Why should I upgrade my Legacy Nortel System? (PDF)
What is the right Lease for you? (PDF)
Integrate HD Video Conferencing and telepresence to Aura
Go to our Video page to learn more about integrating Voice and Video



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Telephone: 703.904.1700 | Fax: 703.810.8370
Email: info@comstar-usa.com

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